Terms and Condition

A. General

Garey Trading Company reserves the right to update or modify the terms and conditions at any time without prior notice. Your use of gareyqatar.com following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.

The terms and conditions are applicable to you upon your accessing the application, these terms and conditions may also be terminated or amended by Garey Trading Company without notice at any time, for any reason

Garey Trading company is 100% Qatari owned and operated company. Your use of its services through this application shall be governed in all respects by the laws of the state of Qatar.

The minimum age required to register an account at Garey application is 16. If the account is registered for an individual under the required age of 16, it will be terminated without prior notice.

The content included in this application is copyrighted as a collective work under the State of Qatar, and is the property of Garey Trading Company for commercial and online shopping. Permission is exclusively granted to use this application for the sole purpose of placing orders with Garey Trading Company or purchasing products displayed for sale.

Garey Trading Company reserves the right to block or remove communications or materials or account that it determines to be abusive, obscene, misleading, in violation of a copyright, trademark or other intellectual property.

 

B. Orders & Delivery

Garey Trading Company provides delivery service for orders worth 99 riyals and above. If the customer wants to order a product with a lower value, the customer will have to pick up the product directly from the company’s headquarters.

Garey Trading Company provides home delivery service, but the service of product pick up from the company’s headquarters is also available if the customer desires

Delivery takes between one hour to 24 hours, depending on the time of the order, the possibility of confirming the order with customer, and the customer’s location.

Garey Trading Company provides free home delivery.
Garey Trading Company reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Garey Trading Company reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged, if your credit card has already been charged for the purchase and your order is cancelled, Garey Trading Company shall issue a credit in cash or to your credit card account in the amount of the incorrect price.
 

You grant Garey Trading company to communicate with you by means of call, whatsapp, and SMS regarding your orders.
All orders are subject to product availability. If an item is not in stock at the time you place your order, Garey will notify you accordingly and refund you using the original method of payment.
 

Items offered on Garey Trading Company application are only available for delivery to addresses in the State of Qatar.
 

An estimated delivery time of  up to Next Day Delivery excluding orders made on Friday or national holidays is provided to you once your order is placed. Delivery times are estimates and commence from the date and time of order rather than the date and time of shipping.


Unless there are exceptional circumstances, we make every effort to fulfill your order within the delivery time provided or prior.


Date and time of delivery may vary due to delivery location, method of delivery and the items ordered. Products may also be delivered in separate shipments.
Garey Trading company delivers Saturday to Thursday unless agreed upon exceptionally. Please note we do not ship on Fridays and national holidays unless arrangements were made early.


If you have any questions about the delivery of your order or an order you placed, you may only contact us through our customer support line at +97433306077 through whatsapp application.

C. Order cancellation, returns and refunds

If the customer wishes to cancel the order before delivery, the customer can enter the order page and click on cancel order or alternatively contact customer service to request cancellation (if it has been previously confirmed or the order value has been paid). If the order was paid through online payment, it is possible to return the amount by transferring the amount to the customer’s card or account. This takes a minimum of 14 working days, as the practice in the banking sector and under the governance of Qatar Central Bank.

            Refunding the order value is done in the same way as received (in cash or online).

            Damaged products are those which occur due to mishandling whereas defects occur at the factory of the product.

 
In the event the product(s) are found to be damaged or defective, Garey Trading Company shall validate the reason with the customer. If the reason is found to be relating to customer mishandling such as misuse, abuse, immersion in liquids, improper installation, neglect, or damage caused by disasters such as fire, flood, or service other than by a qualified tech, Garey Trading Company holds the right to reject customers request for product(s) refund or replacement.


In the event the product(s) are found to be damaged or defective due to improper shipping, Garey Trading Company shall be responsible to refund the paid amount to customer.

In the event that the product(s) are found to be faulty or not working due to manufacturing issue, Garey Trading company will inspect the product along with its suppliers and once confirmed for its faulty statue due to manufacturing and not any of the above mentioned reasons, Garey Trading shall arrange to refund the amount paid back to customer or arrange replacement.

In the event of a complaint about the service or product, the customer must contact customer service, and in the event that customer service is unable to provide a resolution, please send an e-mail with details to the management of Garey Trading Company via [email protected] and the necessary action will be taken within 24 hours.

C. Privacy Policy

Garey Trading Company collects personal information that can identify a visitor or user including but not limited to name, address or other contact information, customer service requests and any information provided that you choose to provide. This is due to a number of purposes including

            to provide you with, renew or modify products and services;

to provide you with the information and documents you request and for other customer service purposes;
to process claims;
to provide you with information about the Online Services or required notices;
to deliver marketing communications or promotional materials that may be of interest to you and to assist us in determining relevant advertising;
to improve the service, we provide and the usefulness of the Online Services;
to customize your experience when using the Online Services;
to comply with applicable Qatar laws;
to perform research; and
to prevent and detect fraud, infringement and other potential misuse;

Garey Trading Company may also anonymize, combine or aggregate any of the information collected through the Online Services or elsewhere for any of these purposes or for analyzing usage statistics and trends.

            If you provide us with personal information, we will not sell, license, transmit or disclose this information outside of Garey Trading Company unless:

You expressly authorize us to do so;
It is necessary to allow our contractors or agents to provide services for us

            It is necessary to provide our products or services to you

It is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing agreements;
In connection with a merger, consolidation, acquisition, divestiture or other corporate restructuring of all or part of our business;
It is otherwise required or permitted by Qatar law.

In all cases, only customer data related to orders (name, number, email) are kept to facilitate access to order details in future, other data, if any, will be removed and not retained within a maximum period of 5 years.

The site stores some data while the customer is browsing known as Cookies, which is related to the products that are displayed by the customer on the site. The details of the products are saved on the client browser for easy access later. The customer can cancel this feature by not enabling the site's cookies feature through the browser settings.

 

 

Last update: 16 October 2023

 

 

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