Shipping policy

Last updated: October 31, 2026

Shipping, Delivery, Cancellation & Return Policy

At Garey Qatar, we are committed to delivering your orders quickly, safely, and efficiently across Qatar. Please review our policy below for information about delivery coverage, delivery timeframes, shipping fees, order cancellations, returns, and refunds.

1. Delivery Coverage

We currently deliver exclusively within the State of Qatar. Orders with shipping addresses outside Qatar cannot be processed or fulfilled.

2. Delivery Timeframes

Standard Delivery – Doha

Orders within Doha city limits are typically delivered within 24 hours of order confirmation.

Remote Areas – Outside Doha

Deliveries to Al Khor, Mesaieed, Dukhan, Al Ruwais, Shahaniya, and other remote areas may take up to 48 hours from order confirmation.

Delivery Days

We offer delivery seven days a week, from Saturday to Friday, subject to operational availability.

3. Shipping Fees

Standard Delivery

• Free delivery: Orders containing a minimum of two products qualify for free delivery across Qatar..
• Delivery fee: Orders below QR 299 and if only 1 product contain are subject to a delivery fee of QR 25, which will be displayed at checkout..

Same-Day Delivery – Doha Only

Same-day delivery is available for eligible orders within Doha placed between 9:00 AM and 4:00 PM, subject to product availability and operational capacity.

4. Order Cancellation

If you wish to cancel an order, please contact our support team as soon as possible through one of the following channels:

• WhatsApp: +974 33306077.
• Phone support: Saturday to Thursday, 9:00 AM to 5:00 PM.

Outside phone support hours, you can contact us through WhatsApp for cancellation requests, order placement, and general assistance.

All cancellation requests are subject to the order's processing and dispatch status. Our support team will review your request and confirm whether cancellation is possible.

5. Returns and Refunds

You may return most items within 7 days of delivery for a full refund or exchange, if it is faulty or damaged. Items must be unused, in their original condition, and in their original packaging.

Change-of-Mind Returns: If you wish to return an item because you have changed your mind or no longer like it, a return handling fee will apply. This fee will be deducted from your refund

Return Conditions

To qualify for a return, the following conditions must be met:

• The return request must be submitted within 7 days of receiving the order..
• The product must be returned in its original packaging or box..
• Products showing signs of use, damage caused after delivery, or missing original packaging may be subject to return eligibility assessment, subject to applicable law..

How to Request a Return

To request a return or refund, please contact our support team through WhatsApp or email and provide your order details and reason for the return.

Once your request is received, our team will review it and arrange collection of the product, where applicable. The returned item will be inspected to verify its condition and eligibility. Once the return is approved, the refund will be processed in accordance with our applicable policy and legal obligations.

Refund Methods

• Online payments: Approved refunds will be processed through the original or applicable payment method, subject to the payment provider's processing times..
• Cash on delivery (COD): Approved refunds will preferably be issued through a Fawran bank transfer. Customers may be asked to provide the necessary bank transfer details..

Refund processing times may vary depending on the payment provider and banking procedures.

6. Need Assistance?

For questions about delivery, order status, cancellations, returns, or refunds, please contact our support team:

• Email: info@gareyqatar.com.
• WhatsApp: +974 33306077.

At Garey Qatar, we value your trust and are committed to providing you with a smooth, transparent, and convenient shopping experience.